For our client we are looking for IT Support Specialist to work in Tier 2 level support as part of a professional team.
To be successful in this position you should have the following skills:
Verbal and written communication
Team player & collaborator
Excellent customer service
Quick, but not at the expense of accuracy.
Windows OS (10)
Obtain the skills to troubleshoot 99% of desktop related issues.
Windows Server OS (2008+)
Must have near-complete familiarity with all reporting tools provided by the operating system to view logged problems. All other problems must be identified according to application behavior. Including Event Viewer and the ability to dissect the issue using information provided.
Mac OS X +
Command Prompt and Windows Powershell
Understanding of LAN/WAN, DNS, DHCP, MX Records
Active Directory and Group Policy
Creation, Deletion, and Modification of user accounts and security/distribution groups.
Understanding of group policy and the ability to dissect, enable, disable created policies.
Basic understanding of file shares, file share permissions, and NTFS permissions.
Ability to dissect/modify/change file permissions, folder permissions, share permissions and NTFS permissions.