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IT Support Specialist (Espoo)

For our client we are looking for IT Support Specialist to work in Tier 2 level support as part of a professional team.

To be successful in this position you should have the following skills: 

Personal skills:

  • Verbal and written communication
  • Team player & collaborator
  • Excellent customer service
  • Quick, but not at the expense of accuracy.
  • Reliable
  • Windows OS (10)
  • Obtain the skills to troubleshoot 99% of desktop related issues.
  • Windows Server OS (2008+)

Operating Systems:

  • Must have near-complete familiarity with all reporting tools provided by the operating system to view logged problems. All other problems must be identified according to application behavior. Including Event Viewer and the ability to dissect the issue using information provided.
  • Office365
  • Mac OS X +
  • Command Prompt and Windows Powershell

Networks:

  • Understanding of LAN/WAN, DNS, DHCP, MX Records
  • Active Directory and Group Policy
  • Creation, Deletion, and Modification of user accounts and security/distribution groups.
  • Understanding of group policy and the ability to dissect, enable, disable created policies.

File Sharing:

  • Basic understanding of file shares, file share permissions, and NTFS permissions.
  • Ability to dissect/modify/change file permissions, folder permissions, share permissions and NTFS permissions.

Network Printers:

  • Adding to PCs via direct IP and/or print server

Remote Desktop Services/Cloud Service/IIT Cloud Workspace

  • Understands a RDS/TS server functionality and purpose.
  • Ability to manage RDS users and software.
  • Understands the difference between a local session and a cloud session.
  • Ability to troubleshoot cloud connectivity and server issues.

VMWare / Hyper V

  • Understand virtualization and how it works and its purpose.
  • Understand how to login to manage VMS to:
  • Power On-Off VMs
  • Check VM Status
  • Create and Modify VMs

Extra credit will be given if candidate has some of these specific technologies:

  • Atlassian – Jira & Confluence
  • Microsoft Intune
  • Carbon Black
  • Jamf

Allocation: 100%

Start: As soon as possible

Location: Espoo, Kehä-1

Communication: Finnish and English

Deadline: ASAP

Further info: Jari Viitanen, jari.viitanen()kontraktori.fi, tel. +358 400 613 408

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email
@kontraktori.fi
  • Jari Viitanen
  • Jarmo Välikangas
  • Saaramaria Soininen
  • Saga Myllymäki
  • Tatu Helminen
  • Timo Haukilahti
  • Vilma Säteri
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